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Q.  Fix Internet Explorer Browser issues with Webmail

If you are having problems with some of the web functions when accessing your email account using Webmail, you may have upgraded to Internet Explorer 10 (IE10).

Microsoft in most cases pushes these upgrades silently without informing users. Unfortunately, IE10 has compatibility issues with some web sites.  Some of the issues on IE10 include the webmail "login" button does not work, the "delete" button does not work when deleting emails, the "send" button does not work when replying or composing emails.

In order to resolve this issue, you need to turn ON "compatibility mode" on IE10. This will make the new browser behave similar to IE9 which is a stable platform and over the years developed very good compatibility with 99.99% of web sites on the internet.

To turn ON compatibility mode please follow the instructions below:

  1. On the right hand side of the window where you enter web site URLs, you will see 4 small icons: magnifying glass, arrow pointing down, a rectangle page torn in the middle, and a semi-circular arrow.
  2. The rectangular page torn in the middle is the icon for turning ON and OFF compatibility view in IE10.  Click on this icon (the icon should change from grey to blue).  Blue signifies that compatibility view is turned ON.
  3. Now all the features of webmail should function normaly.
  4. You may need to reactivate the compatibility view if it switches off, which sometimes happens when rebooting the computer or there is a browser crash.

Alternatively, you can force IE10 to always work in compatibility view.  To do this, please follow the steps below:

  1. Turn ON the Menu bar on IE10.  To do this, right-click on the top blue area of the browser where a drop-down menu should appear.  The first item in the drop-down menu should be "Menu bar".  Click on this item which should show a check mark to the left of the "Menu bar" line item.
  2. You should now see a Menu bar appear (File, Edit, View, Favourites, Tools, Help) at the top of your browser page.
  3. Click on Tools followed by Compatibility View Settings.
  4. Check mark the check box on "Display all websites in compatibility view"
  5. Click on Close which will close the window
  6. This will set the browser to always work in compatibility mode which will make it compatible will most websites on the internet.
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