InnoTech Customer Support Center - Frequently Asked Questions

1. How to Contact Support

Submit the Support Request Form

2. E-Mail FAQ's - User Administration (individual account)

How do I setup my e-mail account on my computer?
How can I check my e-mail using a web browser?
How do I change my e-mail account password?
How can I setup/change my e-mail forwarding address?
How can I setup a vacation message?
How can I send e-mail using InnoTech if my ISP blocks SMTP Port 25?
Why am I receiving e-mails that claim I sent out a virus?

3. E-Mail FAQ's - Host Administration (domain accounts)

How do I add new user accounts to my domain?
How do I change a user account's email password?
How do I modify user account forwarding information?
How do I delete user accounts from my domain?
How do I setup an e-mail alias account for my domain?
How do I modify an e-mail alias account for my domain?
How do I delete an e-mail alias account for my domain?

4. E-Mail FAQ's - General

How can I fix my e-mail download that gets stuck on a message?
How much e-mail can I store in my mailbox?
How large of an e-mail message can I send?
Do you block annoying junk mail (spam)?
Do you scan e-mail for viruses and block attachments?

5. Web Site FAQ's

How do I setup my web site?
How do I setup e-mail forms for my web site?
How do I transfer my web pages to your web servers?
How do I activate cgi's on my web site?
How can I register or transfer a domain name?
How do I access my web site statistics reports?
How do I request a quote for web site updates?
Why don't I see the changes I made to my web pages?

6. General FAQ's

How do I update my credit card billing information?
What is the policy on sending out bulk e-mail?
What are the Terms & Conditions of your service?
How do I cancel my account/service?

If you require additional information not contained within this site, please complete our Support Request Form or call (951) 340-2247 between the hours of 8:30 AM and 5:30 PM Pacific Time, Monday - Friday.